News & resources

Due to the fast pace of the digital sector it pays to keep up to date with the latest news. Here we provide updates on any issues that might affect your business IT, plus share any developments happening within our company.

Featured Article : Burger King Deploys AI Headsets to Monitor Staff ‘Friendliness’

Burger King is piloting OpenAI-powered headsets in 500 US restaurants that analyse drive-thru conversations, coach staff in real time and track hospitality signals such as whether employees say “pl

Tech Insight : Consumers Still Don’t Trust AI to Handle Customer Service

New research from Pegasystems and YouGov shows that most consumers in the UK and US remain wary of generative AI in customer service, preferring human interaction despite widespread corporate inves

Tech News : Instagram To Alert Parents Over Repeated Self-Harm Searches

Instagram says it will begin notifying parents if their teen repeatedly searches for suicide or self-harm-related terms within a short period, adding to its existing content controls as scrutiny of

Tech News : Samsung Adds Built-In Privacy Display to Galaxy S26 Ultra

Samsung has unveiled a new display technology on its Galaxy S26 Ultra that allows users to activate a built-in privacy mode on a per-app basis, limiting what can be seen from side angles without th

Company Check : ServiceNow AI Resolves 90 Per Cent of IT Tickets

ServiceNow claims its new Autonomous Workforce AI is now resolving more than 90 per cent of targeted Level 1 IT help desk tickets inside its own organisation, marking a significant step in the shif

Sustainability-in-Tech : Google’s 100-Hour ($1 Billion) Battery to Power New Data Centre

Google has announced plans to build a new data centre in Pine Island, Minnesota, powered by wind, solar and a 300-megawatt, 100-hour iron-air battery supplied by US startup Form Energy, marking a s

Security Stop-Press : Cyber Risk Rises After Iran Strikes

Cyber security firms have warned that the risk of retaliatory cyber activity has increased following US and Israeli strikes on Iran, with UK organisations urged to heighten vigilance.

Video Update : Reduce Hallucinations In ChatGPT/Copilot

Here's a way to reduce the amount of 'hallucinations' in the outputs of your prompts with the use of ... another prompt ...

Tech Tip : Set Up A Passkey On Your Microsoft Or Google Account

Passkeys let you sign in without a password, dramatically reducing the risk of phishing and credential theft, and most UK business users can set one up on their Microsoft 365 or Google Workspace ac

Featured Article : Microsoft Copilot Bug Exposes Confidential Emails To AI Tool

A coding error inside Microsoft 365 Copilot briefly allowed the AI tool to read and summarise emails that businesses had explicitly marked as confidential.

Helpful updates and discussion to keep you informed of what’s current in the IT sector.