“Thank you for the advice you have given us and the hard work you have put in to ensuring our IT provision is maintained to a high standard.
The Partners and I are very pleased to offer you a reference; we have been pleased with the responsive service your company have provided us with. Your analytical approach to assessing the needs of the Surgery has helped us develop a strategic plan for IT and prioritise appropriately the future needs of the organisation.
You have liaised effectively with the PCT, hospital and Social Services to effectively manage the system and facilitate a multi-agency approach that ultimately improves patient care.
When we have had problems you have responded quickly and all your staff have been polite and flexible in serving the needs of the Practice. The installation of the new server has helped resolve past performance issues and lost clinical time.
I wish you success in securing future contracts and have no hesitation in recommending your company."
- Judith Wood, North Elmham Surgery
“DNS has been our IT support since 2007. They are reliable, they know our IT systems inside out and are always happy to give sound, well-informed advice. They provide a great service, it is reassuring to know the support desk is just a phone call away; they and our Account Manager are both very knowledgeable and helpful. Our peak time during the year is in the lead up to and during the Festival in May, DNS are aware that of that and are especially on hand to ensure our IT requirements run as smoothly as possible.”
- Gemma Layton – Norfolk and Norwich Festival
“Innovative Design Systems Ltd, trading as Sunflexuk, has been trading since the year 2000 and specialises in the importing, manufacture and installation of high quality, powder-coated aluminium and timber glazing products for the double glazing industry. Digital Network Solutions has provided all the IT equipment and on-site support for IDS since its own creation in 2002. Within this time, DNS has provided an exceptional level of service, not easy to find these days. With our own dedicated point of contact, Paul, he has ensured our systems run smoothly and efficiently through direct contact or through DNS’s efficient support line operatives. All of the staff at DNS whom we have contact with do their best to resolve any issues we have in the quickest possible time in a friendly, polite and professional manner.
Nothing is too much trouble, DNS provide support whenever it is needed and work at short notice, sometimes out of hours to ensure the company does not suffer any IT related down-time. DNS always takes time to explain what any issues are, helping staff understand how to resolve them themselves, if they can. Working with DNS has always been a positive experience and together we have formed a good, close working relationship which we hope and believe will carry on for many years to come.
I highly recommend DNS to anyone requiring this type of service for their business.”
- Jon Barrell, Innovative Design Systems Ltd.
